Customer Testimonials

The Stratton Team strives for excellence in meeting the needs of home buyers and sellers.  Past Performance is a strong indicator of future performance and we continually work to exceed your expectations.

"As I’m sure you know or at least can imagine, doing a real estate transaction by long distance, particularly when the area and available service providers are largely unknown, can be a difficult and often stressful process. You took all the difficulty and stress right out out of it. I really appreciate how helpful you were in locating closing counsel, finding and engaging necessary inspectors, monitoring the work on the house, supervising carpet installation and other services, providing useful information on warranties and other matters not really necessary for getting the transaction closed (or for earning your commission) and even attending the pre-closing walk-through for me. You were unfailingly and always promptly responsive to my concerns and inquiries, and you did all this in an extremely friendly and cordial manner, without compromising at all your professionalism or duties and obligations to the seller. I was, in short, very highly impressed with you, personally, as well as with the level of service you provide."
Timothy K. Shuba

“The one area that stands out the most to us was the lack of pressure you applied on us as we searched.  We never felt that you were tired of showing us houses or felt exasperated that we hadn’t made a decision.  In fact the questions you asked help us narrow our search and make a wise decision on the home that best suited our needs.”
Tom & Lisa Steele

“You patiently guided us and aided us in narrowing down our search, which assisted us in knowing how to identify the home that fits us perfectly.  We are so excited about our new house.  You played an intricate role in negotiating even after we thought the deal had fallen through.  Your skillful diplomacy got us back in the game and now we are buying a very special and unique property.”
Melissa & Gabby Lind

“Susan worked hard to understand my needs in a home and presented me with lots of information via e-mail to begin the decision making process.  She was excellent at looking at the big picture with me and bringing to light the pros and cons of several properties, from the maintenance perspective of a single mother.  She was extremely respectful of my time and was very dedicated to ironing out all the little details for me.  There were so many things that popped up that I would not have known how to handle if it were not for Susan’s help!  Happy Ending?  Yes indeed!  Susan found the perfect house for my children and me!  She has become more than just my realtor, but a friend and out that I trust.”
Pamela Dillon

“Susan is a remarkable agent; she was able to facilitate the purchase of a beautiful property in Virginia across a great distance, as we currently live in California.  Susan was on top of every detail, researching information for every little concern or question we came up with.  If we are lucky we’ll get a chance to thank Susan in person when we are next in the area.  -  Flawless execution, absolutely wonderful to work with.”
Tim & Bela Kriner

"During the entire process, we always felt that we had "the best" working diligently on our behalf. What impressed me the most was the time you took up-front to understand our goals, wants, needs and budget, and then only showing us properties that matched. You showed that you were more interested in the relationship than in the sale! ... Finally, without access to your vast network of contacts in local real estate and construction, we would never have found and bought our (perfect) lot nor found the great builder we have for our house. Thank you for making our dream of a new home a reality."
David W. & Karen Denny

"Thank you for selling our Blacksburg home in Preston Forest. ... you were the consummate professional and we were impressed with your marketing skills, the way you communicated with us . . . and the way you advised and handled all the details of the contract and post contract period.  We would whole-heartedly recommend you to others selling houses in the Blacksburg area. . . ."   
Bernard & Sharon Grossman

". . . thank you for all your expert assistance related to our move to Blacksburg. . . . We were always impressed and pleased that you addressed each issue professionally and with our best interest in mind.  Your approach was truly as an advocate for us.  . . .Your ability to empathize and your desire to minimize our stress were outstanding and very appreciated."
Eric & Deborah Norman

"The purchase of our property was not typical given the multiple lots and complicated property ownership situation.  Your experience, skill and charm got us through this difficult transaction and enabled us to do it with minimal worry and concern. . . . The high level of professionalism you exhibited at every twist & turn is commendable. Our new property is a perfect fit four our family and we thank you again for helping us make it happen."
Kelly & Susan Mattingly

". . . thank you for all your excellent and professional assistance in buying a new home and selling our old one.   . . . We were particularly pleased by your sensitivity to our desires in selecting a new home and the speed in which you sold our old one.  . . . When we make our next housing change, we will be sure to call on you again."
Dan and Beverly Fleming

". . .we appreciate the wonderful job you did in helping us to locate a home in Blacksburg.  During our visit. . . you did a wonderful job of listening to our requirements for a house and arranging visits to a variety of appropriate houses.  We sensed that you immediately understood what was important to all of us in making this move and you made excellent use of our limited time for house hunting.  We gained a very positive impression of the Blacksburg community and the surrounding areas as a result of your efforts."
Mark, Carole, & Katie McNamee

"Buying a new home was a big decision for us. . . Because of your established reputation for high quality service, we had confidence to move forward . . . As we look back on it now, the stress of making such big decisions and getting every- thing to fall into place at just the right time is becoming a fading memory.  However, what we will not forget is how your assistance helped us through the maize so smoothly. . . From start to finish we were certain that you were looking out for our best interest and that whenever a problem came up you were just a phone call away.  Thank you for your good counsel, individualized and professional attention and your great sense of humor."
Ruth Anne and Jerry Niles

". . . You were always there offering support and made valuable contributions every step of the way in what turned out to be a. sometimes, trying process.  . . . I have absolutely no hesitancy in referring Kay Stratton as a real estate agent to friends and family.  Her knowledge of the market and the New River Valley, combined with her caring personality makes it an easy choice."
Karen Torgersen

A full resume and complete letters of reference are available upon request.